Refund policy

Thank you for shopping at ShoesValue (shoesvalue.shop). We want you to love every step you take. If something isn't right, we're here to help.

Returns

You have 30 days from the date of purchase to request a return. To be eligible:

The item must be unused, unworn, and in original condition
Shoes must be tried on indoors on clean surfaces (no outdoor wear, dirt, or scuff marks)
All original tags, packaging, and accessories must be included
Proof of purchase (order number or receipt) is required

How to Start a Return

Your order number
The item(s) you wish to return
Reason for return
Photos (if defective or damaged)

Once approved, we will provide return instructions.

Return Address:
ShoesValue
205 Lake Knoll Dr NW, Lilburn, GA 30047, United States

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. If approved, refunds are processed within 5–10 business days to your original payment method. Please allow additional time for your bank or credit card company to post the refund.

Non-Returnable Items

The following are final sale:

Worn or used shoes (with outdoor wear, dirt, or damage)
Shoes with missing tags, boxes, or accessories
Gift cards
Items marked "Final Sale" or "Clearance"
Customized or personalized shoes

Damaged or defective items are exempt – contact us immediately.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service with insurance.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at xpfblvpgvn@outlook.com with photos. We will arrange a replacement or full refund at no additional cost.

Size Exchanges

Need a different size? Email xpfblvpgvn@outlook.com to arrange an exchange. You pay return shipping for the original pair; we cover shipping for the new pair.

International Returns

For international returns, customers are responsible for all return shipping costs and any customs fees. Please mark the package as "Return" to avoid additional charges.